Terms & Conditions
Welcome to Mangga Lodge. By making a reservation or using our services, you agree to the following terms and conditions. Please read carefully before booking.
Last updated: 14 July 2026
1. Reservations & Payment
- A reservation is confirmed upon receipt of written confirmation from Mangga Lodge.
- A deposit of 50% of the total cost is required to confirm your reservation.
- The remaining balance is due at check-in or as agreed.
- Quoted prices include taxes and service charges unless otherwise stated.
2. Check-in & Check-out
- Check-in: From 14:00 (WITA / Central Indonesia Time).
- Check-out: By 12:00 (WITA) at the latest.
- Early check-in and late check-out may be arranged subject to availability and may incur additional charges.
- Guests must present valid identification (ID card/Passport) upon check-in.
3. Cancellation Policy
- More than 7 days before arrival: Full deposit refund.
- 3–7 days before arrival: 50% deposit refund.
- Less than 3 days / No-show: Deposit is non-refundable.
- Cancellations must be made in writing via WhatsApp or email.
4. Property Rules
- Smoking is prohibited inside rooms. Designated smoking areas are available outside.
- Pets are not allowed on the property.
- Quiet hours apply from 22:00 to 07:00 (WITA).
- Guests are responsible for any damage caused during their stay.
- Use of shared facilities such as the pool and common areas must comply with posted rules.
5. Liability
Mangga Lodge is not liable for:
- Loss or damage to guests' personal belongings.
- Injuries resulting from guests' own negligence.
- Service changes caused by circumstances beyond our control (force majeure).
6. Privacy
The use of your personal data is governed by our Privacy Policy.
7. Contact Us
For questions regarding these terms and conditions:
- Email: info@mangga-lodge.com
- WhatsApp: +62 823 1888 8698
